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Shipment & Return

Products valued above $50 would be free shipping, shipped by USPS 2-3 days Priority Mail, or First Class Mail.

 

Products valued below $50 would be charged $3.5 flat shipping fee, shipped by USPS First Class Mail.

 

Returns Policy

Upon receiving your equipment, carefully inspect all devices and accessories to verify that they're in working order. Check for cracks, missing parts, and functionality. If you discover that any of your equipment has arrived damaged or is failing to operate, please follow the directions detailed in the Return Instructions section to receive a replacement device or accessories. For the purpose of returning defective components, retain all packaging materials. When returning any device, please send the product, postage paid and with a copy of your sales receipt, to the ship from address within 10 days of receiving your device (see Return Instructions).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Shipping, handling, and COD costs, as well as any Shipping Insurance costs, are non-refundable and are the responsibility of the Customer. We will not accept responsibility for any of these costs or for damage incurred during the shipment of returned merchandise. Special orders, closeouts, and products sold "as is" cannot be returned.

To be eligible for return, the item must be unused and in the same condition that you received it. Any scratch will not be accepted for return. It must also be in the original packaging. Devices that do not meet the criteria listed in the Return Instructions and that are found to be damaged as the result of misuse, neglect, poor handling, inappropriate operation or that otherwise do not meet the conditions will be ineligible for replacement.

Mentium USA reserves the right to refuse the return, return the merchandise, or charge a 15% restocking fee due to the following reasons:

  • Merchandise was received after the 10 calendar days period without prior authorization from Mentium USA. The 10 calendar days period begins once the merchandise is delivered by or for the Customer from the shipping carrier.
  • The merchandise was returned incomplete, damaged beyond that which was specified by the Customer at the time of receiving an RMA number, or has been obviously used.
  • The merchandise shipped was packaged improperly and possibly resulting in additional damage.
  • The merchandise was ordered but delivery was refused by or for the Customer.

Should your equipment malfunction after the 10 calendar days trial period and if the merchandise is indeed defective . please contact us at support@mentium-usa.com. Or if it is has been damaged as a result of improper use, we will not refund even you decide to send it back.

All qualified returns will be refunded via the original method of purchase.