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Shipment & Return

Order valued above $100 would be free shipping, shipped by USPS 2-3 days Priority Mail, or First Class Mail, depending on weight. All has tracking.

Order valued below $99.99 would be charged $3.5 flat shipping fee, shipped by USPS 2-3 days Priority Mail, or First Class Mail, depending on weight. All has tracking.

 

Returns Policy

Upon receiving your equipment, carefully inspect all devices and accessories to verify that they're in working order. Check for cracks, missing parts, and functionality. If you discover that any of your equipment has arrived damaged or is failing to operate, or you just don't like it, you can fill out the RMA Request below first, and we will reply your request.

  • RMA Request window (Return window) is 15 calendar days after goods is delivered. No return is acceptable after 15 days.
  • Shipping costs (for order value below $99.99) are non-refundable. 
  • You will be responsible for paying for your own shipping costs for returning your item.
  • To be eligible for return, the item must be unused and in the same condition that you received it. ANY SCRATCH will not be eligible for full refund. It must also be in the original packaging.
  • Devices that are found to be damaged as the result of misuse, neglect, poor handling, inappropriate operation, will not be eligible for replacement.

Mentium USA reserves the right to refuse the return, or charge up to 50% restocking fee due to the following reasons:

  • Merchandise was received without prior authorization from Mentium USA. 
  • Merchandise was returned incomplete, with any scratch, damaged, or has been obviously used.
  • Merchandise shipped was packaged improperly and possibly resulting in additional damage.
  • Merchandise was ordered but delivery was refused by or for the Customer.

Our goods return address is :

Mentium USA

1526 Katy Gap Rd, Suite 502

Katy, TX, 77494

All qualified returns will be refunded via the original method of purchase.

If you have any question, please contact support@mentium-usa.com